Win Friends And Influence People With WFM

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Constant change and the viral power of social media demand new levels of adaptability from organisations today. Nick Smith at Teleopti shows how to gain control by applying workforce management (WFM) principles to influence company culture and protect corporate reputation.
Increasing industry consolidation, decreasing customer loyalty and the viral power of social media are just some of the challenges facing business leaders today and they need to master them all to succeed.

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