Release 6.1 of the COPC Customer Experience Standard

The COPC CX Standard for VMOs was first developed in 2002 by a group of passionate buyers from a variety of industries seeking to eliminate poor vendor performance and improve customer satisfaction results. The COPC CX Standard for VMOs provides VMOs and vendor partners with a unified vision, greater structure, better defined responsibilities and a shared vocabulary. When correctly deployed, the COPC CX Standard for VMOs has proven to provide substantial and sustained operational performance 

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