NICE‘s inContact business has added a workforce optimization system to a cloud-based contact center offering that was certified under the Federal Risk and Authorization Management Program.
The FedRAMP-compliant CXone platform now includes tools for federal agencies to evaluate the performance of government call center representatives and manage customer experience on a single desktop, the software company said Tuesday.
Lire l’articlehttps://blog.executivebiz.com/2019/08/nice-integrates-workforce-mgmt-platform-in-fedramp-authorized-cloud-contact-center/